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전소연 ( Jun So-Yeun ) - 서울여자간호대학교
이연향 ( Lee Youn-Hyang ) - 고신대학교 간호대학
최은경 ( Choi Eun-Kyung ) - 동아보건대학교 간호학과
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Abstract
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Purpose: The purpose of this study is to identify the effects of job demand and recovery experience from job stress on job embeddedness among workers in the service industry.
Methods: The participants were 223 workers from the service industry in P and Y Cities with the help of a structured self-report questionnaire, administered between July 10 and August 20, 2017. The data were analyzed using descriptive statistics, t-test, ANOVA, Scheffe test, Pearson correlation coefficients and stepwise multiple regression.
Results: There were significant differences in job embeddedness in terms of satisfaction with salary, continuous service, perceived stress level and the perceived health status of the subjects. There were significant positive correlations between role clarification in job demands (r=.55), recovery experience from job stress (r=.27) and job embeddedness. From the multiple regression analysis, the most significant factors affecting job embeddedness were found to be role clarification in job demands (β=.47), recovery experience from job stress (β=.23), and perceived stress level (β=.18). These variables explain 34.0 % of the total variance in job embeddedness.
Conclusion: In order to increase job embeddedness among workers in the service industry, it is necessary to prepare measures to increase recovery experience from job stress and to decrease role clarificationin job demand, and perceived stress level.
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KeyWords
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직무착근도, 직무요구, 직무 스트레스 회복경험, 서비스업, 근로자
Personnel loyalty, Workload, Recovery of function, Commerce, Manpower
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원문 및 링크아웃 정보
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등재저널 정보
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